What PCG Help Offers
1. Telephone and email support and answers for client staff.
2. Custom programming assistance as required by client staff.
3.
Direction and design for programs as requested by client staff.
How PCG Help Works
1.
You and PCG will mutually agree to the number of hours per month you
anticipate you will need. Based on our past experience with the average length of calls,
we have set our minimum billing increment at 15 minutes. PCG will apply a
rate of $100 per hour against this calculation of time.
2.
PCG will bill you in advance for the period of months mutually agreed upon
(3 months, 6 months or 12 months). PCG will also bill you for out-of-pocket expenses at a rate equal
to 10% of the total amount agreed upon. Then, PCG is available to your staff as individual needs arise.
3.
PCG will monitor your site’s usage and will alert you if it appears
your usage will exceed the projected hours allocated. At that time, you can determine
the best remedy from your point-of-view, whether that is to increase the hours per month
allocated, to convert one or more projects to special projects to be undertaken by
PCG with individual project quotes and budgets, or to curtail the use of PCG’s support by your
staff.
The PCG Guarantee
If, at any point during your subscription to PCG support, you are dissatisfied with the service provided, PCG will refund to you a pro-rated amount equal to the amount of time not yet used and the amount of reimbursement not yet applied. For example, if you agreed to a 3-month period and, after 2 months, you were dissatisfied with PCG support, PCG will refund one-third of your support subscription and one-third of your reimbursement amount.
However, while we are prepared to stand behind this guarantee, we are confident that we will never need to. Our other client experiences are the basis for our confidence.